Control for the Alignment of the precautionary measures implementation was carried out by the General Manager of EDA THESS, Mr Leonidas Bakouras, at EDA THESS’ premises regarding the limitation of new Coronavirus (Covid-19). In particular, he visited the Customer Service Office, visitor`s entrance and Protocol Office.
He noticed that public attendance is reduces while citizens are expressing their satisfaction with the quality of both the electronic and telephone services provided by EDA THESS.
At the same time, with the implementation of employees` remote work and the use of teleconferences, the number of employees who come to the corporate premises daily is also reduced.
Furthermore, he noted the strict application of the EODY (National Public Health Organization) protection instructions and the special measures implemented by EDA THESS` employees, while daily disinfection is carried out throughout the Company's premises.
As he stated, "EDA THESS, with increased readiness status, implements remote work, adapts to the circumstances and updates its operational plan for its business continuity. Thus, we ensure the uninterrupted and safe natural gas distribution while providing efficient services to consumers. At the same time, in consistency we integrate all precautionary measures throughout our activities and operations to protect employees and citizens”.
Precautionary measures of EDA THESS to protect employees and the public
EDA THESS has already taken precautionary measures aiming at the limitation of the new Coronavirus (Covid-19) and the protection of employees and public health, announcing on time their implementation. More specifically:
*For the application of the above precautionary measures, Shareholders, BoD members, Company staff, Energy Regulatory Authority, Distribution Users, local entities, affiliates and the public have been informed.
Operation of Customer Service Offices:
Citizens are advised not to come to the Service Offices and be served through the following alternatives:
In cases of Emergency in the Distribution Network, citizens can call at 10302, which operates on a continuous 24-hour basis.
The internal communication which was sent to the Company’s staff in relation to the precautionary measures taken by EDA THESS to limit the spread of Coronavirus.